Privacy Policy for 18 Physio Pty Ltd
At 18 Physio Pty Ltd, we are committed to protecting the privacy and confidentiality of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and protect your personal and health information.
1. Information We Collect
We collect personal and sensitive information to provide high-quality care and services. The types of information we may collect include:
- Personal Information: Name, contact details (address, phone number, email), date of birth, emergency contact information, and other identifying details.
- Health Information: Medical history, health conditions, symptoms, treatment details, diagnostic information, and other relevant health data related to pelvic floor symptoms (including bladder, bowel, sexual function, and pelvic pain).
- Demographic Information: Gender, occupation, lifestyle factors, and any other information relevant to your care.
- Billing Information: Information related to your payment and billing for our services.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide physiotherapy services and coordinate your treatment.
- To manage appointments, communicate with you about your care, and follow up on your progress.
- To process billing and payment for services rendered.
- To ensure compliance with legal, insurance, and regulatory requirements.
- To improve our services, including clinical care and administrative processes.
3. Sensitive Information
We may collect sensitive health information, such as details about your pelvic floor symptoms (bladder, bowel, sexual function, pelvic pain, etc.). Sensitive information is subject to stricter privacy protection laws, and we will only collect, use, and disclose this information with your explicit consent, except where required or authorised by law.
4. How We Protect Your Information
We take your privacy seriously and use reasonable measures to protect your personal and health information, including:
- Storing your personal information in secure electronic or physical systems.
- Limiting access to your information to authorized staff only, who are required to maintain confidentiality.
- Using secure communication channels for transmitting sensitive information.
5. Disclosure of Your Information
We may disclose your personal and health information in the following situations:
- With your consent: We will disclose your information to other healthcare providers, specialists, or clinics involved in your treatment, with your consent.
- To insurers or for billing purposes: We may share necessary information with insurance companies or other third parties to process claims or payments.
- As required by law: We may disclose your information when required by law, such as for compliance with legal orders or regulatory requirements.
- For research or quality improvement: With your consent, your de-identified information may be used for research or quality improvement purposes.
6. Accessing and Correcting Your Information
Under the Privacy Act, you have the right to:
- Access the personal and health information we hold about you.
- Request corrections to your information if you believe it is inaccurate, incomplete, or out of date.
If you wish to access or correct your information, please contact us at the details provided below. We will respond to your request within a reasonable time frame, subject to any legal or regulatory restrictions.
7. Overseas Disclosure
In some instances, your personal or health information may be disclosed to third-party service providers located overseas, such as cloud storage providers, IT support services or at your request. If this occurs, we will take reasonable steps to ensure that the recipient complies with Australian privacy standards.
8. Your Rights
You have the right to:
- Request access to the information we hold about you.
- Request corrections to your information.
- Withdraw consent for the use of your information, where applicable (unless we are required by law to retain it).
- Request the deletion of your personal data, subject to our legal obligations.
9. Complaints
If you are concerned about how your personal information is being handled or wish to lodge a complaint, please contact us at the details below. We take your concerns seriously and will respond promptly.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: https://www.oaic.gov.au
- Phone: 1300 363 992
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any updates will be posted on our website, and the effective date will be revised accordingly.
11. Contact Us
If you have any questions about this Privacy Policy or would like to access, correct, or delete your personal information, please contact us:
18 Physio Pty Ltd
322 Glenferrie Road, Malvern VIC 3144
0458 789 818
info@18physio.com.au
18physio.com.au